SAKS Urban Design Hotel Kaiserslautern

I came late during the night. It was not clearly marked how to enter hotel, where to enter parking and I had to make some investigation in the middle of the night to discover all this. Also door to enter hotel were locked and not marked as a hotel entrance. Some lady opened a door but was suspicious am I guest or not. So, all in all it was a bit confusing but at the end everything went fine.

The hotel and staff were absolutely wonderful and always very friendly and accommodating. Great customer service.

Beautiful suite. Comfortable beds. The food delivered for room service was very good. Staff friendly and helpful. Underground parking was great.

Very comfortable bed. The room was nicely organized and provided all amenities that we wanted or needed. Very good downtown location and easy parking made it perfect for our evening!

Everything was excellent except that the air conditioning was not working and a couple days were quite warm. I will be back for sure. The staff are extremely friendly and helpful! Location is excellent near many restaurants and shopping.