SAKS Urban Design Hotel Kaiserslautern

Breakfast was fantastic. The bartenders were very friendly and made fantastic drinks. Front desk check in staff were also very friendly.

Room is always clean. One of my employees accidently booked a room at the Frankfurt hotel and the desk clerk was able to make the correction without a penalty to my employee.

I came late during the night. It was not clearly marked how to enter hotel, where to enter parking and I had to make some investigation in the middle of the night to discover all this. Also door to enter hotel were locked and not marked as a hotel entrance. Some lady opened a door but was suspicious am I guest or not. So, all in all it was a bit confusing but at the end everything went fine.

stayed at the SAKS many times and always found the staff welcoming and helpful. The breakfast was up to its usual standard.

The hotel and staff were absolutely wonderful and always very friendly and accommodating. Great customer service.